Questions, answered plainly.

Usually within a week; sooner if a slot opens. The calendar shows real availability and an 'earliest' shortcut. Same-day and next-day visits carry a $40 expedite fee when I can fit them.

No. Most clients leave a lockbox or smart-lock code. Codes are stored encrypted and only shown to me on the day of your visit.

The quote shows an estimated time for your home. Recurring visits settle into a rhythm after the first one or two.

Lockbox, smart lock, hide-a-key or doorman, your choice. I never label keys with an address, and codes live encrypted in your account, shown to me only on the day.

Leave the arming and disarming code and any quirks in your entry notes. I'll follow them exactly.

Plant-based, low-scent cleaners chosen by surface: pH-neutral for stone, wood-safe for floors, no bleach unless you ask. Fragrance-free on request. You can also ask me to use your own products.

Yes, and most of my clients have them. Anxious pets are happier secured in a room or crate; I'll note what works for yours. There's a small per-pet charge for hair and dander, capped at $25.

A flat rate from your bedrooms and bathrooms, adjusted for square footage and how the home is doing right now, then your rhythm discount. Every line is shown with its reason. The number you see is the number you pay; it doesn't go up on arrival.

The first visit is an initial detail clean that gets everything to baseline. It takes longer, so it's priced as a one-time clean. From visit two, you pay the recurring rate.

Never expected, always appreciated. There's a tip option on the receipt if you'd like.

Free with 24 hours' notice, from your account or by text. Under 24 hours, I charge half the visit, because that time can't be refilled. Lockouts and no-shows are $75 or half the visit, whichever is greater.

Yes. Pause recurring visits from your account and they resume automatically with a reminder three days before.

If anything isn't right, tell me within 24 hours and I'll come back and re-clean it at no charge. No forms, no fuss.

Yes. I carry general liability insurance and a janitorial bond, and I'm background-checked. Certificate details are on the Trust page and available on request.