Legal · Last updated 2026-11-04
Terms of service
The short version: I show up and clean to the quoted scope; you give me access and pay after the visit.
Quotes and pricing
Quotes are valid for 14 days and based on the information you provide. The quoted price does not increase on arrival. If a home differs materially from its description, I will discuss changes with you before starting.
Payment
A card or bank account is saved at booking and charged after the clean. Move-out and large first cleans take a 25% deposit. Invoices for business accounts are due in 30 days unless agreed otherwise.
Access and safety
You agree to provide safe access and to secure pets that may be anxious. I may decline work involving biohazards, mould, unsafe conditions or items on the out-of-scope list.
Cancellations and the guarantee
See the cancellation and re-clean policy, which forms part of these terms.
Liability
Emma Ney Cleaning is insured and bonded. Report any damage within 24 hours; I will make it right through repair, replacement or my insurer. Liability is limited to the value of the visit except where law provides otherwise.
[Placeholder policy for Emma's review with an Oregon attorney before launch.]